Cancellation & Refund

Registration Fee (₹999)

The one-time registration fee is non-refundable under all circumstances. This fee covers setup, onboarding, and platform activation.

Credit Top-Ups

All credits purchased under the pay-as-you-go model are non-refundable and non-transferable.

Duplicate / Failed Transactions

If a technical error results in a duplicate charge or failed transaction, we will verify the payment with Razorpay. If a genuine issue is confirmed, the amount will be refunded or adjusted.

Voluntary Account Cancellation

Users may request to cancel their account and un-map their WhatsApp number by emailing support@24agenticlabs.com

All unused credits will be forfeited upon cancellation.

Inactivity-Based Suspension

Accounts with no activity (no outgoing messages or credit recharge) for 3 months may be temporarily suspended.

Accounts inactive for more than 6 months may be permanently deactivated.